"Our Toilets Are Not For Customers"
Floyd Coates recently wrote a book about his philosophy of customer service. This book includes many entertaining examples of good and bad customer service. Just click on one of the links below:
For those of you who would like to view the book exactly as it was printed, I offer the following PDF files. One is the book, and one is the cover. NOTE: These files may take a few minutes to appear on your computer due to their size.